Reviewing the GDPR standards

Customers waiting for service

Fact: You shall never be scammed by any translation company if you read this article.

Know your rights as a customer before translating.

What is GDPR?
The General Data Protection Regulation(GDPR) that was effected on the 25th, May, 2018 and it applies to almost every organisation. It was designed to give people more control over their personal data.

Why is it important?
It ensures that all your personal data is handled and processed lawfully.

How does GDPR affect you?
-The GDPR is just a directive and not a law, so some service providers don’t enforce it which could be harmful to you
as a customer because anyone that doesn’t follow the GDPR could be mishandling your personal data. Remember, this
regulation was directed to EU states but still applies applies to every organisation, including those in Africa.
-Incase your informaton has been hacked, GDPR requires an organisation to notify you so that you can find ways of stopping your data from being abused.
-You should be able to access all your personal data easily and have full control over its usage.

Does it affect Translation Service Providers too?
-Since most translators get clients from allover the world, including the EU it means they have to comply with this
regulation. Their Failure to adhere to the GDPR can result into a fine of 10 million Euros or 4% of a company’s annual global
income.

What standards should my translation organisation enforce?
-Your personal data should be collected and processed in a lawful and transparent manner with a specific clear goal.
So only fill in information after analyzing an organisation’s Term’s and Conditions to make sure it is following the GDPR.
-They should be working under a Non Disclosure Agreement (NDA) which ensures privacy of your document.
-You should be given an option to consent to giving personal information, i.e it shouldn’t be by passive acceptance. In addition,
personal data shared via email should be encrypted.
-You are given the right to unsubscribe or delete your data at anytime.

Conclusion:
Every translation organisation that is GDPR compliant should be able to answer and give you their stand on GDPR. Every activity
should be processed in a way that guarantees a customer’s safety from hackers. If necessary, personal information such as
credit card information or finderprints for instance should never be forwarded in the name of making payments because there are other
simpler ways. This is why at lugandaproz.com, customers are never asked to reveal any sensitive information.

For more information, please contact us at via email, info@lugandaproz.com or check out our website.

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